Terms & Conditions

TERMS & CONDITIONS

These are the terms and conditions which will apply to your purchase of shoes, accessories and other goods ("Goods") from the Demea website at www.Demea.co.uk (the "Website").

The Website and Goods are provided by DEMEA Limited, a company registered in England under number 6511363 ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

Before placing your order with us, please read through these terms and conditions carefully. If you have any queries relating to these terms and conditions please email our customer service team at info@demea.co.uk.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed we will not be able to make any changes.

A contract is formed between us and you when (and not before) we have sent you confirmation by email to the email address you have specified and have received settlement of your credit/debit card payment. We try to make sure that all information given on the website including descriptions of our goods and listed prices are accurate and correct at all times, however occasionally mistakes do occur. We will try to resolve all information errors on the website as soon as reasonably possible. If an error is found prior to the dispatch of your goods we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancellation of your order where you will be provided with a full refund.

Please bear in mind that buying shoes and accessories over the internet is a different shopping experience than buying in stores. There may be minor variations between the goods shown or described on our website and those dispatched to you without affecting their quality, function or value.

All goods are subject to availability and at times we may not be able to supply your order. If any goods are not in stock we will inform you as soon as possible and a refund in full will be provided to you on the same card that you have used to make the purchase.

In order to make purchases through our site, you will be requested to provide your personal details. In particular customers must provide their name, telephone number, email address and other requested information as indicated. Furthermore, when ordering items you will be required to provide payment details that are both valid and correct. You must confirm that you are the person referred to in the billing information provided. Demea reserves the right to restrict or refuse items being shipped to any one customer or postal address.

Payments for goods ordered can be made by any of the specified methods shown on this website. We accept American Express, Visa, Visa Delta, Visa Electron, Maestro, Mastercard and Paypal. All payments are taken in pounds sterling and include VAT (where applicable) at the current UK rate. Prices shown on the site are in Pound Sterling, Euros or Dollars and are inclusive of VAT at the applicable rate. Delivery charges may apply and these will be displayed in the order process.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit Card Company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest local requirements before placing an order.

Your order only constitutes an offer to purchase goods from us and does not form a binding contract until accepted by us. On receipt of your order you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that your order has been received. We must receive full payment for the goods before we can accept any offers to purchase a product. An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. This forms the basis of the sale contract between you and Demea. The sale contract is therefore concluded in London, England and the language of the contract is in English.

We reserve the right not to accept your order in the event for example that we are unable to obtain authorisation for payment, that delivery restrictions apply to a particular item, the item ordered is out of stock or is withdrawn. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at anytime at our sole discretion to which we will not be held liable.

The ordered goods will be delivered to the address specified by you on the online order. Ordered goods will normally be delivered within 3 working days of your order being accepted unless otherwise specified to you by us. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in receiving your delivery.

When we deliver your goods to you we will include a returns slip and information on how to return the goods back to us. If you are a purchaser you have the right to cancel the order at any time up to 7 working days after receiving the order. This is the statutory cancellation period under the Consumer Protection Regulations 2000 (Distance Selling Regulations).

To exercise your right of cancellation you must inform us by email, post or by phone at the contact details provided in contact us. You must provide full details of the goods ordered along with reason for cancellation and order number.

If you exercise your right of cancellation after the goods have been delivered to you or simply decide you wish to obtain a refund, you must return the goods back to us at your own cost no later than 14 days from the date the goods were received by you. The goods must be in unused and otherwise resaleable condition with designer shoe tags still attached and original packaging if applicable. Shoe boxes should also be returned in the original outer packaging in order to ensure that they are protected from damage, shoe boxes are considered to be part of the product and your return may not be accepted if the box is damaged. Returns that are damaged or soiled will not be accepted and sent back to the customer/or refund refused. Therefore all shoes should be tried on a carpeted surface before wear. You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.

We will refund to your payment card the price paid for the goods returned to us, along with any charges for the original delivery to you (where appropriate), within 21 days of receiving the goods back at our offices. If you do not return the goods as required you will not be entitled to a refund.

Please note for international delivery where such an order has been cancelled, we will refund to the payment card the price paid for the goods returned to us, within 28 days of receiving the goods back at our offices, however all delivery charges and costs incurred for the return will be at the expense of the purchaser.

We guarantee to refund any item you are not completely happy with provided it meets our returns criteria as stated above. Unworn footwear can be returned by post using the returns slip with your invoice within 14 days of receipt. If you are dissatisfied with the quality of our goods you should contact us by email to arrange a refund or replacement. If you would like to exchange a faulty product please be aware we can only replace it with the same product in the same size and colour subject to availability.

Exchanges made to destinations outside the UK will be subjected to the same customs procedures, therefore applicable for duty and tax again. Any such costs are non refundable or reclaimable from Demea.

Demea shall be under no liability in respect of any defect of the goods arising from fair wear and tear, willful damage, negligence, abnormal uses and conditions, failure to follow our care instructions, misuse or alteration or repair of the ordered goods without our prior approval.

This contract formed by acceptance of your order shall be governed by the laws of England and the English courts will have jurisdiction over any dispute arising from this contract.